shangrila ABOUT FAQ
Deposit
How long does a deposit take to process? UPI and Paytm are instant; IMPS/NetBanking take 1-10 minutes. No feesâstart playing right away!
Can I get a bonus on my first deposit? Yes, claim a âš21 welcome bonus + 37% up to âš5,777 on your first deposit of âš500+!
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is onâ100% secure!
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Androidâretry or contact support.
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What happens if I donât meet the bonus wagering requirements? Clarify consequences to manage expectations.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid chargesâdownload now for instant bonuses!
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in appâmaximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutesâ24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%âeasy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Mondayâboost your balance!
Can I combine multiple bonuses? No, one active bonus at a time. Choose wiselyâcheck "Bonuses" for options.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the first deposit bonus? Get 37% extra up to âš5,777 on your first deposit. Activate in "Bonuses" section.
Games
How do I find high RTP games? Filter by "RTP" in Games sectionâtop picks: 96%+ Slots like Starburst.
Form sets and sequences with 13 cards. Practice free, then bet âš10âwin up to âš1 Lakh!
Login & Register
How do I get help during registration? Click "Live Chat" iconâavailable 24/7. Agents guide you step-by-step.
Why does registration redirect to payment? For welcome bonus activation. Skip if not readyâdeposit later for âš21 reward.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. Theyâll enable two-factor authentication after verification.
How do I report a bug in the betting platform? Submit details via the âFeedbackâ tab or email support with screenshots and a description of the issue.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over âš10,000) and guide on ITR filing for potential refunds.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
What if my bonus isnât credited after a deposit? Contact support with deposit details; theyâll verify eligibility and credit the bonus within hours.
Is there a dedicated helpline for Indian users? Yes, a toll-free number is available for Indian users, alongside WhatsApp and live chat for instant help.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
What if my withdrawal is delayed? Contact support with your account ID and withdrawal reference number. Most delays are resolved within 24 hours.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
Withdraw
What is the minimum amount I can withdraw? The minimum withdrawal is âš1,000, processed via UPI or bank transfer.
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
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